As if running a restaurant, putting your heart and soul into every single detail to ensure the levels of food and service are as high as can possibly be wasn’t hard enough, restaurateurs now have to content with keyboard warriors intent on dragging an establishment’s hard-won reputation through the mud.
Review sites like TripAdvisor and Yelp are used more and more and negative reviews can leave cause lasting damage to a restaurant struggling to make it in a challenging industry. Everyone has the right to complain, but equally, everyone has the right to defend themselves when they think they’re being slighted in the wrong.
Far from just taking it lying down though, there are plenty of restaurant owners, chefs, managers and waiters who are quick to defend their positions and call out a so-called reviewer on the facts. The industry is plagued with a scourge of fake reviews, but that’s a post for another day. Online reviewing is a fact of life for any restaurant owner these days, keeping tabs on them is just part of the job. We found some choice examples of restaurant owners and staff with eagle-eyed responses to scathing reviews online. Enjoy!
1 This one-liner puts the reviewer back in their box.
2 A blow by blow account of what actually happened.
From 28-30 October, join Fine Dining Lovers for a celebration of young culinary talent, when 12 global finalists will battle it out in Milan for the title of best young chef in the world - plus, join our first edition of Brain Food forum. See what's on.
Many chefs looking to diversify their income streams during the pandemic turned to consumer packaged goods as a way of getting their products and brand out there. But where does one start? Chef and CPG convert Kiki Aranita explores the detail of retail.
Our new five-part video series, 'The Secrets of Fine Dining', brings you incredible tips and tricks, straight from the chef’s kitchen, to level up your fine-dining cooking techniques and plating skills. Take a look.
It's pumpkin season again, but how can you elevate your pumpkin cooking skills this year? Kiki Aranita has some simple but delicious suggestions for everybody's favourite winter squash, including step-by-step recipes. Take a look.