The recent Fine Dining Lovers Front of House Survey was distributed to over 10,000 hospitality workers and diners, exploring a number of important issues impacting those who work in hospitality and those who experience it.
What exactly is good service? How much do no-shows impact restaurants and why do diners do it? Do front of house workers face discrimination at work? Should we abolish tipping? And, hand on heart, is the customer really always right? The survey sought to answer all these questions and many more.
Created and distributed with global partners, including the Basque Culinary Center, S.Pellegrino Young Chef Academy, Welcome Conference and The World’s 50 Best Restaurants, the survey provides far-reaching insights into the world of hospitality at a time of many challenges and great flux.
You can download the results of the survey below.
Respondents were also asked to nominate a Hospitality Hero – a person or business that truly understands how hospitality can impact an experience, going above and beyond to make eating out extra special – the results of which will be revealed soon.