You know we love a good response to a bad restaurant review online - we’ve covered our fair share. The latest to catch our eye is this rather detailed response from a cafe owner in York who responded to a one-star review on TripAdvisor after a customer questioned the price she had to pay for a cup of hot water and a slice of lemon.
The reviewer, who says she was out on a tight budget with friends, said that the £2 she was charged for a cup of hot water and a slice of lemon was just too much, especially because her friend’s slice of cake only cost £1.90.
Here’s the original review:
The fun starts when the owner of the cafe decided to respond with some details and explanation as to why that simple hot water and lemon costs what it does. He quickly explains the concept of a service business like the cafe before breaking down the costs.
Here it is:
What do you think? Is £2 for hot water and lemon too much? Or was the owner’s response correct? Personally, we think she’s crazy for ordering hot water with lemon when there’s a perfectly good slice of chocolate cake going for 10 pence cheaper.