Today seems to be the week of restaurant owners and staff biting back at customers leaving negative reviews.
We had the restaurant owner who decided to explain why the price of their items was in fact correct, one who took to Trip Advisor to fight back against a customer who said they were rushed and now we have this great response from the owner of a dive bar who took offence to another customer complaining about the levels of noise.
It’s fair to say that online review sites have helped consumers have their say against bad restaurants but sometimes expectations need to be managed and that’s exactly the point made in this latest example of an owner replying directly to a reviewer.
The original review of The Iron Horse Bar and Restaurant in New York City read like this:
And the response came like this: