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Diner Who Threatened Bad Review Called Out by Owner on CCTV

By FDL on

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Diner Who Threatened Bad Review Called Out by Owner on CCTV

A scheming diner in Australia has been caught on CCTV putting her own hair into a dish she ordered, before threatening to leave a bad review on TripAdvisor.

The customer at Casa Nostra Ristorante in Brisbane complained to staff about the hair and demanded her meal be comped, only for the staff to realise there was no way the long blond hair could come from a staff member. According to this report, when they refused, the woman threatened to leave a bad review on TripAdvisor, which she duly did, and "destroy" the restaurant. 

The restaurant’s response was priceless however, as they had CCTV appearing to show the woman putting the hair in her dish (see below). They posted the evidence on Instagram and contacted TripAdvisor in advance to warn them they were being blackmailed, but the review was still published. It’s now been taken down.

The restaurant currently has a rating of 4.5 out of 5 on TripAdvisor, from 68 reviews.

Is this the worst customer ever? We’re sure this goes on all the time, so, sadly, no.

Is this the best chef response to a bad review ever?

Image courtesy Huffington Post



The Customer Is Always Right hey?????? Look what we, and other food business owners have to deal with on a regular basis. We work hard every single day to give our customers an amazing experience in our restaurant and then you find people like this who decide to try and blackmail us for a hair in their meal. As you can see, she put her own hair in the plate, stirred it around and insisted the waiter remove it from her as she was so offended. FYI they tried to pretend it was a man and woman, but it was two women and both wrote a review. We could see 101% it was the customers hair and that is the reason why we did not remove this dish from the bill. Because we did not remove the dish from the bill, they told us explicitly that they would post bad reviews on Trip Advisor, which they did. Trip Advisor has a no blackmail policy for reviews and if you inform them in advance, they say they will not post them. Ummm no, we emailed them on the night this happened saying the customers threatened us with these bad reviews and we gave them easily identifiable information. Yep, you guessed it, the reviews are posted on Trip Advisor for all the world to see. Once again Trip Advisor publishes whatever they want for the world to see with no regards to the blood sweat and tears of business owners and our complete inability to control or withdraw fake and blackmailed reviews from these sites. Trip Advisor have been sued successfully in the past over similar incidents. Any other business owners have similar experiences and have had enough? We are in talks with our lawyer in regards to pursuing a case for defamation. Please share as much as possible to show the world what's going on.

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