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The best customer service should make you feel like the business in question is really going the extra mile to help you, with the added personal touch. That’s certainly the kind of service one customer of British supermarket giant Tesco received.
Wes Metcalfe sent Tesco a tongue in cheek message on Facebook after finding a dead worm inside the polythene wrapping of a cucumber he’d bought in a local store. In it, Metcalfe, who describes a cucumber sandwich as his “favourite dish”, jokily referred to the “worm funeral” he was going to have to plan and how upset his children were.
The response he received from Tesco was absolutely priceless, involving poetry, a song and a specially created hashtag, and the whole exchange has now gone viral. See some of the highlights and read the whole thread below. Anyone looking for customer service ideas could learn a lot from Tesco Rob: