Join FDL+ for Early Access to Our Front of House Survey Results

What is good service? Why do diners no-show? Do front of house workers face discrimination at work? Should we abolish tipping? Is the customer really always right?

The Fine Dining Lovers Front of House Survey looked to industry professionals and regular diners to help answer these questions and many more.

Now closed, the survey was created and distributed alongside a list of global partners, including the Basque Culinary Center, S.Pellegrino Young Chef Academy, Welcome Conference and The World’s 50 Best Restaurants, in order to provide far-reaching insights into the world of hospitality.

From staff shortages, to what consumers expect from good service, it explored a number of issues impacting those who work in hospitality and those who experience it.

Do you want to discover the results of the Front of House Survey first? Then sign up to FDL+ for exclusive early access when they become available. 

Respondents were also asked to nominate a Hospitality Hero – a person or business that truly understands the powerful impact hospitality can have on an experience. The aim was to find and highlight those who go above and beyond to make dining out that extra bit special.