What is good service? Why do diners no-show? Do front of house workers face discrimination at work? Should we abolish tipping? Is the customer really always right?
The Fine Dining LoversFront of House Survey looks to answer these questions and many more. If you’re an industry professional or a regular diner, we want to hear from you: tell us what you think about service in restaurants today.
Created and distributed alongside a list of global partners, including the Basque Culinary Center, Relais & Chateaux, S.Pellegrino Young Chef Academy, Welcome Conference and The World’s 50 Best Restaurants, the survey will provide insights into the world of hospitality.
From staff shortages, to what consumers expect from good service, it will explore a number of issues impacting those who work in hospitality and those who experience it.
The results will help create valuable resources, discussions and debate to promote and strengthen the industry, and encourage synergy between what front of house staff need and what consumers expect. Sign up to FDL+ to be the first to access the survey results when they’re released.
Respondents will also be asked to nominate someone they believe is a Hospitality Hero – a person or place that truly understands the powerful impact hospitality can have on an experience. The aim is to find and highlight those who go above and beyond to make dining out that extra bit special.